Briki is an independent speciality coffee shop located in the heart of London’s vibrant Exmouth Market. With a focus on high-quality coffee and a welcoming atmosphere, the coffeeshop has established itself as both a beloved local café and a cultural hub for London’s Greek community.

In partnership with Area 51, Briki serves expertly crafted coffees prepared by award-winning baristas, alongside freshly baked filo pastries, small plates, and a selection of cakes and desserts.
The business asked me to lead a series of customer experience initiatives, beginning with formalising the brand and designing a new website. I went on to deliver a range of products as part of a comprehensive brand, product and digital development effort, aimed at strengthening their identity, streamlining operations, and enhancing customer engagement, particularly as they explored the possibility of a second location.
Brand DevelopmentWebsite
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AI Image Generation
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Table Cards & QR Codes
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Gift Cards
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Google My BusinessConclusion
Brand Development

Briki’s brand is built on the principles of warmth, authenticity, and quality. The café’s inviting space, featuring old-school wooden tables and chairs, lush greenery, and a carefully curated selection of Greek treats, reflects its commitment to a cosy yet refined aesthetic.

The coffee is carefully curated and quality tested throughout the day with a large part of the Barista training process instilling an appreciation for the craft and the high standards that come with specialty coffee. Moreover, the environment fosters a sense of community, making it a place where both regulars and newcomers feel at home.

Briki’s original branding had grown organically over the years, resulting in a fragmented visual identity across signage, menus, social media, and packaging. There was no clear system tying these elements together, which limited brand recognition and made expansion feel ad hoc.

The brand evolution focused on refining its core elements while maintaining its warm, independent, and community-driven appeal.

I developed a standardised brand language that unified Briki’s look and feel across all platforms. This included refining the logotype, establishing a consistent colour palette (anchored by the sea green “Sea Nymph”), and creating flexible assets like the “Briki London” mark for extended use. I introduced layout rules, typography guidelines, and a clear visual tone that could be applied across digital, print, and environmental assets, giving the brand cohesion without making it feel corporate or over-designed.

Strategic Enhancements

Brandmark

Standardised and upscaled the existing briki pot icon to ensure cleaner reproduction across all media. The logo design incorporates this slight hand-made roughness to the line texture as I feel it adds a lot of character.

Wordmark Badge

Introduced a bordered badge variation and placed the word London beneath Briki, reinforcing its identity as both a local institution and an international destination. This ties directly into the existing website URL and strengthens the brand’s sense of place.

Lockup

Combined the briki pot icon with the updated wordmark in a vertical arrangement to create a balanced, versatile primary logo suitable for signage, packaging, and digital use.

Implementation

The refined branding was systematically applied to Briki’s website, packaging, signage, and digital marketing materials, ensuring cohesion and recognisability across all customer touchpoints. The logo and badge were incorporated into merchandise, table cards, loyalty cards, and social media assets, strengthening brand awareness while retaining the organic, friendly character that makes Briki unique.

The Briki Website
Briki’s original website was outdated, buggy, and didn’t reflect the quality of the shop. Customers frequently asked for a menu, and we saw an opportunity to create a new platform that addressed this need while also presenting a clean, professional digital presence.

Working with the owner and staff, we outlined key goals for the site:

- Mobile-first design
- Clear, accessible digital menu
- Easy navigation
- Highlighting specialty coffee credentials
- Communicating shop culture
- Including a customer feedback form

Results:
The new site increased customer engagement, with regular in-store use of the digital menu and growing interest in featured items. The feedback form also began capturing useful customer insights.

See the live site here:
Briki-London.co.uk
Mobile First & Ease of Use
Customers would be accessing the website primarily through their phones. Reasons for this include the site being linked through the shop's social media, as a primary use case amongst the shop's target market and especially as it would be accessible through QR codes throughout the shop.

The first design principle was ensuring that customers would be able to quickly, easily, and enjoyably find what they were looking for. This meant extensive user testing to avoid many of the finicky pitfalls that can come with digital mobile menus.
Digital Menu
The shop has a very wide range of offerings and customers regularly asked for menus, the only menu being several boards behind the counter.

Physical table menus would take up too much space on the small tables in the store and are cumbersome to update, a particular problem with the coffee shops dynamic offerings.

We opted to include a digital menu on the site and to make it QR accessible from the tables throughout the shop. This part of the site additionally needed to be easily updatable due to fluctuating prices and new offerings.
Digital Menu
The shop has a very wide range of offerings and customers regularly asked for menus, the only menu being several boards behind the counter.

Physical table menus would take up too much space on the small tables in the store and are cumbersome to update, a particular problem with the coffee shops dynamic offerings.

We opted to include a digital menu on the site and to make it QR accessible from the tables throughout the shop. This part of the site additionally needed to be easily updatable due to fluctuating prices and new offerings.
Product Showcase
Briki wanted to celebrate the quality of their coffee; widely sourced speciality beans, roasted in Athens and brewed by the expert baristas on staff.

This meant liaising with the supplier Area 51 Coffee to produce and direct professional photography of their product in our shop, backlinking our sites and aligning the brand voices.

Just as in store, the site has a dedicated area showcasing our speciality suppliers.  
Shop Culture
Part of the shop experience includes “Dogs of Briki”. Being a dog friendly cafe and with a “dog photo wall” with photos of all of the regular customers' pets, many of whom frequent the shop to enjoy a doggie treat.

We wanted to bring this into the digital experience through a customer photo upload portal. The specifications being that is free and extremely easy to use both on the customer and management side.

We also wanted to highlight some other offerings that weren’t on the Food and Drink menu such as Greek Imports, Briki Merchandise and the Briki Gift Project all of which can be found on the site homepage.
Shop Culture
Part of the shop experience includes “Dogs of Briki”. Being a dog friendly cafe and with a “dog photo wall” with photos of all of the regular customers' pets, many of whom frequent the shop to enjoy a doggie treat.

We wanted to bring this into the digital experience through a customer photo upload portal. The specifications being that is free and extremely easy to use both on the customer and management side.

We also wanted to highlight some other offerings that weren’t on the Food and Drink menu such as Greek Imports, Briki Merchandise and the Briki Gift Project all of which can be found on the site homepage.
Customer Feedback Form
Customers did not have a way to provide feedback outside of speaking directly to staff and so I suggested including a feedback form to allow customers to provide collatable and actionable information to help improve the shop's offerings.

We knew customers often asked for things that the shop did not offer (such as dairy free whipped cream and flavoured syrups), a form would help us see this data clearly and identify opportunities.
AI Image Generation
Hiring a professional photographer for food and product photography did not fit our budget, and so I used my skills with AI image generation to create product photos to use on the site and table cards.

AI tools include Adobe Firefly and Open AI's Dall-E 3.

The images below are examples of original AI generated images created for this client. Please note effort has been taken to match productware, real presentation and shop aesthetics.
Table Cards & QR Codes
The shop had a number of table cards cluttering the tables from their various suppliers.

To declutter the shop’s tables and strengthen Briki’s in-store brand presence, I designed table cards featuring shop offerings, culture highlights, and QR code links. These cards allowed customers to engage with the brand, access the digital menu, and learn more about the café without overwhelming the small tables.

Menu-linked QR codes have additionally been placed by the counter and on tables throughout the shop for ease of access.
An early draft design, this design aimed to be fun, eye-catching and endearing.

However the client wanted something much simpler, less colourful and with less of a "cartoon" aesthetic.
The final designs looked like this, with a more standardised design language and understated aesthetic.
Gift Cards
Customers frequently asked about gift cards, especially during the holiday season. I led the design and implementation of the Briki Gift Card Project with a focus on simplicity and cost-effectiveness. We opted for physical, single-use paper cards rather than a digital system, as it was more practical for Briki’s size.
Homelessness is a visible problem around Kings Cross and Exmouth Market the idea was born to "Pay It Forward".

As people buy their coffee and lunch they could “Pay It Forward” by purchasing a single-use paper £5 gift card to then give to someone in need to use for a coffee and a bite to eat.

Any unspent funds on the card are donated to the homelessness and housing charity Shelter.
The back of the gift cards aimed to explain how the project worked as simply as possible, both to staff and customers, while facilitating their function as both gift cards and charity donations.
Card designs featured artwork created for the shop as well as personal art by yours truly.

Specifications being that they are fun, unique and eye-catching.

Full design gallery below.
The gift card project was a success, with customers embracing the Pay It Forward initiative. Over the holiday season, we sold over 200 gift cards, contributing not only to Briki’s sales but also to the community through donations to Shelter.

To date the project has raised several hundred pounds for charity.
Google My Business
Briki has a fantastic Google Review presence, with over one thousand reviews and an average of 4.4 stars. However the Google My Business page was unclaimed, with missing information, unlinked to a website and nobody keeping track of the reviews.

As part of my work helping to develop the brand's digital presence I claimed, updated and started helping management keep track of the Briki Google My Business page.  
Google Review Management meant bringing the odd review that did not entirely appreciate the experience to the attention of the client.

I also helped quickly and professionally reply from the official account to help resolve and understand any issues customers were facing.

One major issue I noticed coming up across poorer reviews was staff coming across as rude. While this could be considered a bit of a culture clash (Greek culture and language arguably being more direct than British) it was highly appreciated by management.
Conclusion
My work with Briki improved both their digital and physical presence, laying the foundation for their expansion into a second location. By creating a customer-centric, scalable brand rooted in Briki’s unique culture, I helped establish a professional image while maintaining community spirit.

Focusing on both the digital and in-store experience, we developed a cohesive brand presence, from a mobile-first website and digital menu to initiatives like “Pay It Forward” gift cards and interactive table cards. These efforts not only solved operational challenges but also set the stage for long-term brand consistency and customer loyalty.

By blending creativity with practicality, I delivered innovative solutions, including AI-generated imagery and budget-friendly gift card systems. The measurable impact, such as increased web traffic and stronger customer engagement, highlights how a strategic approach to brand and digital development can drive growth and loyalty.